Please Note: We will be taking a little winter break December 20th - January 4th, to be with our families and friends. Pillow orders submitted between those dates, will be processed and made in the order received, upon our return in the new year. Happy Holidays and thank you for your all your support!
What size pillow cover should I get?
> Sizes 17x17, 18x8, 20x20, and 22x22 are our most popular square pillows. For a luxurious and full looking pillow, choose a cover that's 1 to 2 inches smaller than the insert that you'll be using. Usually the larger the insert, the greater the difference between the cover and insert that's required for a full look. See our Size Guide for recommendations on what size insert to use with each size cover.
Do you sell inserts?
> Yes, we sell feather-down blend and alternative down inserts. They are shipped separately from the pillow covers, via Fedex Ground, and can only be delivered to addresses within the contiguous United States. Email email@example.com if you're interested in purchasing inserts.
Can I customize this pillow?
> All our covers are made-to-order, so definitely contact us if you'd like to customize it with special details. Shoot us an email letting us know what you have in mind (i.e. contrast piping in a specific color, a self-welt edge, or a different fabric on the back, etc.) and we'll give you a quote. Once you're ready to order, we'll send you a Paypal invoice.
When will I receive my order?
> All our pillow covers are indvidually made-to-order and in most cases, unless otherwise noted or you have paid for Rush Service, our lead time is 1-3 weeks. Some pillow covers are special order and can take up to 7 weeks, and this longer lead time is noted in the product page. Once we have made your pillow(s) and have shipped your order, you will receive an email with the tracking information. Delivery to a U.S. address takes approximately 2-5 business days. Delivery to an international address will vary by country of destination.
I don't have a Paypal account, can I use my credit or debit card to pay for my order?
> Yes, absolutely. At checkout, once you click 'Confirm Order' at the bottom of the page, you'll automatically be redirected to Paypal where you'll be able to choose your method of payment. Simply click the second option where it says "Pay with a debit or credit card" and this will reveal the fields where you can enter your card information. Accepted card types are Visa, Mastercard, Discover and American Express.