Returns, Exchanges and Other Store Policies

Returns and Exchanges

As we prepare to close our store, all remaining inventory is being sold as final sale. Returns, exchanges, and store credit are no longer available.

Please double-check sizes and colors before ordering. If you’d like extra photos or details to feel confident about your selection, don’t hesitate to reach out, we’re happy to help.


Pillow Cover Cancellations

Pillow cover orders may be canceled within 12 hours of placement with no cancellation fee. Cancellations requested between 13 and 48 hours after the order is placed will incur a 10% fee based on the product total. The fee is in place because all our pillows are made-to-order. If you cancel, we may likely have already used our supplies and resources to start making your pillow(s). After 48 hours, or once the order has shipped (whichever comes first), cancellations are no longer possible.

 

Insert Cancellations

Insert orders may be canceled within 24 hours of placement.  

 

Damaged Items

If an item arrives and is damaged, please contact us immediately so we can work with you to repair or replace the item. No claims can be made after 72 hours of package arrival.

It is important to keep in mind that some fabrics have certain natural characteristics and "flaws" that should not be considered as defects. Linen fabrics may have occasional barres, loops and slubs, which are due to the nature of linen fibers and the rustic surroundings of the weaving process. Printed fabrics may show insignificant misprints and random flecks. Hand-woven and hand-dyed textiles may have irregularities inherent to the techniques used in its making and the natural fibers.

We reserve the right to update this return policy at any time.