Custom pillow covers are individually made-to-order and in most cases, unless otherwise noted, our lead time is 1-3 weeks. If you need your pillow(s) by a certain date please contact us, prior to ordering, regarding Rush Service. Special order pillows may make take longer - this is noted in item description. At this time we only ship to the US, Canada and Australia.
U.S. orders are shipped via USPS Priority or First Class mail. Once your pillow order has been made (usually within 1-3 weeks) and shipped, it will be delivered within 2-5 business days. You will receive an email with the USPS tracking information as soon as your order is on it's way to you.
Canada and Australia Shipping
International orders are shipped via FedEx or USPS mail. You will receive email notification as soon as your order has been shipped and is on its way to you. Delivery time of international shipments will vary by country of destination. Please note that most of the transit time is due to items being held in the receiving country's customs and we cannot be held responsible for the amount of time that a package is held. Customs fees are the responsibility of the buyer.
If package is sent back to us because you refused the package, it will be treated as a return. This means that a 25% restocking fee will apply and shipping costs will not be refunded. You may contact us with any questions or concerns.