Frequently Asked Questions

What size pillow cover should I get?

Sizes 17x17, 20x20, and 22x22 are our most popular square pillows. For sofa recommendations, see this size guide. For bed recommendations, see this size guide. For chair recommendations, see this size guide

For a luxurious and full looking pillow, choose a cover that's 1 to 4 inches smaller than the insert that you'll be using.  Usually the larger the insert, the greater the difference between the cover and insert that's required for a full look.  See our Insert Size Guide for recommendations on what size insert to use with each size cover. 

Do you sell inserts?
Can I order fabric samples?

Definitely! You can order fabric swatches here.  

If I send you photos and details of my space, can you recommend pillows and give me some advice?

A Mini Design Consult is perfect for when you need personalized help choosing the right pillows for your space.

By signing up for this service, you'll get:

✓ 3-5 Pillow options specifically for your space, including combinations and placement

✓ Digital mock-ups so you can easily visualize what the pillows will look like on your sofa (or other piece of furniture)

✓ Fabric swatches of your favorite options so you can confirm you love the colors and textures and that they work with your existing pieces

✓ Revisions based on your feedback  

✓ Specific pillow sizing recommendations based on the dimensions of your furniture

Learn more and sign up here.

When will I receive my order?

All our pillow covers are individually made-to-order and in most cases (unless otherwise noted or you have paid for Rush Service), our lead time is 1-3 weeks. Some pillow covers are special order with longer lead times, which are noted in each product page. Once we have made your pillow(s) and have shipped your order, you will receive an email with the tracking information.  Delivery to a U.S. address takes approximately 2-5 business days. Delivery to an international address will vary by country of destination. 

What's your return and cancellation policy?

Please click here for the details of our Return and Cancellation Policy

Can I customize this pillow?

All our pillow covers are made-to-order, and many can be customized further. Send us an email letting us know what you have in mind (i.e. a unique size, contrast piping in a specific color, a self-welt edge, or a different fabric on the back, etc.) and we'll let you know if it's something we can do. 

I'm a designer, do you offer special pricing to the trade?

We do indeed offer trade pricing. The first step to setting up a trade account with us is to fill out and submit the application here. Let us know if you have any questions. We look forward to working with you! 

Do you have any discounts or coupon codes available?

We send all our best discounts and promotions to our email subscribers. Sign up here.

How can I pay my order over time?

At checkout choose Shop Pay Installments as your payment method to split your entire purchase into regular payments.

Do you sell fabric yardage?

We do sell the fabric of some of our pillows. Yardage is available for purchase here. If you're interested in a different fabric that's not shown, please contact us with the quantity of yards needed, and we'll get back to you with availability.

Do you also make other things like seat cushions, drapes, duvet covers, or bed skirts?

No sorry, our specialty and focus is making decorative throw pillow covers.

Do you do any monogrammed pillows?

No sorry, at this time we don't offer a monogramming service.

If I purchase my own fabric, can I send it to you for you to make custom pillow covers out of it?

Yes, as long as the material is new and from a reputable high quality home decor textile manufacturer such as Schumacher, Kravet, Lee Jofa, Brunschwig and Fils, Lisa Fine, Sister Parish, Quadrille, Peter Dunham, Fabricut, Pierre Frey, Osborne & Little, Designers Guild, etc.

Click here to learn more about this COM Pillow Fabrication Service.

Please note: We do not accept fabrics that are used, vintage, or delicate.

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